I empower leaders and teams to thrive through coaching, training, public speaking and facilitation.
Leadership
One of the things that really gets under my skin—and I know I’m not alone in this—is something that many people find equally frustrating. It’s a behavior that can be downright maddening, and it’s been described with words like “annoying,” “infuriating,” and “incompetent,” just to name a few.
And yet, here’s the kicker: we all do it from time to time, often without even realizing it. Yes, even me.
So, what am I talking about?
I’m talking about keeping your word—saying what you’ll do and then actually doing it. It’s so simple, yet so vital.
When we fail to do this—when we say one thing and do another—we quickly build a negative reputation. It frustrates people. It erodes trust. It makes us unreliable.
Of course, there are times when life throws us curveballs, and we genuinely can’t keep our word. That’s just how life goes. People understand that. The key is communication. If you can’t follow through on a commitment, just be honest about it. Explain why, and most people will understand.
What really grinds people’s gears is when you don’t communicate at all—when you pretend everything’s fine, even though it’s not. That’s when the real damage is done.
So, let’s agree on one simple principle: Do what you say, and say what you do.
Now, here’s where it gets interesting. I’m pretty good at keeping my word to others—but I’ve realized in recent years that I’m not always great at keeping my word to myself. How about you?
Do you follow through on the promises you make to yourself? It’s easy to think it doesn’t matter—after all, no one else knows about those promises, right? But it does matter.